Sydney Learning

Student Handbook

Student information. Your guide to studying with us.

Welcome

Thank you for considering training with Sydney Learning.

Sydney Learning is a nationally recognised training organisation registered in New South Wales through the Australian Skills Quality Authority. The purpose of this handbook is to provide you with necessary information related to your training programs and processes at Sydney Learning.

Overview and Enrolment

Assessment

Special Consideration and Appeals

University

Help and Assistance

Other

Training Programs

Training Services provided to clients follow the policies and procedures developed to meet the Standards for Registered Training Organisations (RTOs) 2015. Sydney Learning runs a range of programs including accredited qualifications and Australian Qualification Framework (AQF) qualifications. Both AQF and accredited qualifications have been registered and approved by the Australian Skills Quality Authority (ASQA).

AQF and Accredited training programs

Sydney Learning delivers two types of training programs which are nationally recognised:

  • Australian Qualification Framework (AQF) Qualifications
  • Accredited qualifications

Australian Qualification Framework (AQF) Qualifications

These are usually competency based which means that training and assessment or recognition of current skills and knowledge focuses on the development and recognition of a person’s ability to apply relevant knowledge and skills to perform workplace tasks to a specified standard.

The specific skills and knowledge required for a particular workplace application are set out in Units of Competency and these can be grouped together to make up a nationally recognised qualification. Nationally recognised qualifications are set out in Training Packages and these can be viewed at training.gov.au.

Each qualification has a list of employability skills which describe the non-technical skills and competencies that are important for effective and successful participation in the workforce. For each qualification there are specific employability skills listed under the following headings:

  • Communication
  • Teamwork
  • Problem solving
  • Initiative and enterprise
  • Planning and organising
  • Self- management
  • Learning
  • Technology

These employability skills will be part of the assessment requirements of a nationally accredited course. A summary of the employability skills to be developed through a qualification can be downloaded from training.gov.au.

It is important to note that the rules and requirements of a Unit of Competency and a qualification are applied to any client regardless of where they are, or the mode of training delivery provided. You could be a full time client in a classroom or the workplace or you could be applying for recognition of the skills and knowledge currently held.

Each Unit of Competency is made up of the following:

  • Elements
  • Performance criteria
  • Required knowledge and skills
  • A range of variables
  • Critical aspects of evidence
  • Any pre- or co-requisites (if applicable)

To be deemed Competent in any Unit of Competency you must be able to provide evidence of the required skills and knowledge to complete work tasks in a range of situations and environments, including simulated applications in the classroom over a period of time.

Evidence is the material proof that you have performed the specified competency or task to the required standard over a period of time. Your evidence requirements will be determined by the Unit of Competency, employability skill requirements, industry expectations, Government regulations, and your qualifications and current experience. Evidence can take many forms and you will be required to present more than just one piece of evidence.

Examples of evidence could include one or more of the following:

  • Specific assessments tasks set by your Assessor
  • Observation reports
  • Certificates and awards
  • Examples of work completed or special projects
  • Current licenses
  • Position descriptions and performance reviews
  • Third party reports
  • Question responses
  • Tests

Your evidence must also demonstrate the following:

  • That you can do the job or task to the required standard
  • Understand why the job should be done in a particular way
  • Handle unexpected issues or problems
  • Work with others 'in a team'
  • Do more than one thing at a time, e.g. perform the task and be aware of the occupational health and safety requirements
  • Know the workplace rules and procedures

Accredited qualifications

They are commonly developed by the academics from different faculties of the University of Sydney. Sydney Learning has registered these courses with ASQA to deliver training and assessment to public. Undertaking these qualifications, you will have national recognised qualifications and access to the University of Sydney’s wealth of knowledge and expertise.

The accredited qualifications had been developed in consultation with the relevant industry and employers from multi-national companies in Australia and other countries. SydneyLearning aims to link the University with the community through its educational programs with innovative teaching, research and knowledge resources of the University, which will benefit to the public and industry.

Enrolling in a Training program

To enrol in a training program at Sydney Learning, you need to initiate the application process. You may do this by either clicking the Apply Now button online from the page of your desired course or by contacting us by phone.

When we receive your completed applications documents, we will attempt to assess your application based on the information provided, however we may also conduct an interview or a pre-course assessment with you if deemed appropriate.

Client Selection

SydneyLearning is committed to ensuring that all client selection processes are fair, equitable and consistent with workplace performance, competency level and the Training Package requirements. Therefore selection into a training program is based upon the applicant:

  • satisfying appropriate funding body entry criteria
  • meeting entry requirements and/or any pre-requisite qualifications or work experience
  • meeting any age requirements that may be in place for a particular course

Sydney Learning will ensure that any applicants who do not meet entry requirements are advised of any appropriate pre-entry training they may take to meet eligibility criteria.

Client Enrolment

Sydney Learning is committed to the enrolment of clients when the organisation has the capacity to deliver the course for which the client is enrolling and where the client has:

  • applied in the prescribed manner
  • meets the selection requirements for the relevant course
  • meets the selection criteria for the course, or have satisfied the RTO Supervisor of their equivalent qualification or experience to undertake the course
  • supplied accurate personal and previous qualification information
  • agreed to abide by the organisation’s policies, procedures and code of conduct
  • paid the prescribed fees

Recognition of Prior Learning (RPL)

You have the opportunity to apply for recognition of prior learning (RPL). This means that you can submit evidence for a Unit(s) of Competency and have it assessed by a qualified Assessor without completing the training.

Sydney Learning believes that no learner should be required to undertake a competency or element of a competency in a qualification for which they are already able to demonstrate satisfactory achievement of the performance outcomes stated in the endorsed training package or nationally recognised course.

Sydney Learning aims to maximise the recognition of a learner’s prior skills and knowledge whilst at all times maintaining the integrity and standards of the defined learning outcomes of the specific qualification or course of study.

If you think you have the necessary knowledge and skills to match a Unit(s) of Competency or a qualification at the required standard please contact us and we will provide the information you need to complete an RPL.

Any documents that you provide to support your claim of competency must be the originals rather than copies. Your original documents will be photocopied and handed back to you. It is also expected that any evidence submitted is your own and if the work of others, formally acknowledged.

Regardless of the type of evidence that you submit, Assessors must be confident that the evidence meets the following criteria:

  • Meets the requirements of the Unit of Competency(s)
  • Meets any Regulatory requirements
  • Is your own evidence and can be authenticated
  • That you can perform the competency consistently and reliably
  • Is at the standard expected in industry and set out in the Australian Qualification Framework (AQF)
  • Is sufficient to make a judgment about the above

Sydney Learning is committed to ensuring that all judgments made by Assessors against the same competency standards are consistent. Your Assessor will examine the evidence that you present and then make a judgment on that evidence which will be either:

  • C which means that you have been deemed competent against that Unit of Competency(s)
  • NYC which means you are not yet competent

Your assessor will advise you what you can do if you receive a NYC for your assessment task. If you are deemed not competent in your initial assessment, you are allowed a second attempt. However, if you are deemed not competent in the second attempt, you will be required to enrol again. Please talk to your assessor if you have any concerns.

Credit Transfer/Mutual Recognition of National Recognised Training

To claim Credit Transfer, you must provide original qualification including records of achievement (e.g. academic transcript) and/or Statement of Attainment issued by another Australian RTO to Compliance and Administration Officer.

The Compliance and Administration Officer will verify whether the original credential is authentic, complete and compliant with AQF and NVR requirements by checking the credential against the qualification issuance rules and the RTO’s scope of Registration on TGA website. If the credential is compliant, the Compliance and Administration will formally recognise the qualification or Statement of Attainment.

If the credential is not compliant, the Compliance and Administration Officer will contact you and request additional information, amended credential and verification of authentication from the issuing RTO.

If the issuing RTO provides additional information, amended credential, verification of authenticity, the Compliance and Administration Officer will recognise the qualification and/or statement of attainment by granting you with Credit Transfer, otherwise Sydney Learning will refer the matter to ASQA.

Recognition of Prior Learning/Recognition of Current Competency and Credit Transfer Procedure

Pre-enrolment interview

  • Prospective students are interviewed as part of pre-enrolment process.
  • RPL/RCC/CT eligibility is assessed by phone or in person or via information provided as part of the application process.

Credit transfers

  • Student is required to provide original academic transcript for the identical Unit(s) of Competency.
  • Client Services Manager verify the academic transcript and retain a copy for CT in the student’s personal file.
  • Enter the CT(s) into the database.

RPL and RCC application process

  • Issue RPL or RCC kit to the candidate.
  • Advise the candidate on the fee and charges for the RPL or RCC assessment.
  • Advise the candidate on Evidence Portfolio building.

Lodgement of Evidence Portfolio

  • Fee for RPL/RCC assessment to be collected.
  • Assign assessor to assess the RPL/RCC Evidence Portfolio.
  • If challenge test/skills demonstration is required for the RPL/RCC assessment, advise the candidate on the assessment arrangement including required equipment, resources, and the assessment’s time-date-venue.

RPL/RCC Assessment

RPL/RCC assessment may involve one or more of the following:

  • Participation in assessment that student would be required to complete as part of the full course.
  • Assessment based on a portfolio of evidence.
  • Direct observation of skill or competence.
  • Professional conversation with candidate.
  • Reflective papers, journals or portfolios that relate past learning the learning or competency outcomes of the current course or qualification.
  • Provision of student’s own work samples from the workplace.
  • Testimonials of learning, skills or competence.

Notification of Assessment Outcomes

Assessor submit the RPL/RCC completed assessment to the Client Services Manager.

If the assessment is successful, RPL/RCC outcome for the UOC is/are entered into the database. Statement of Attainment for the attained UOC is issued to the student.

If the RPL/RCC assessment is not satisfactory, student can either submit supplement evidence to meet the assessment requirements or undertake the course.

Learning Pathways for Skills Recognition – RPL/RCC/CT

  • Support will be offered to students to ensure they engage in appropriate learning pathways as a consequence of their Skills Recognition/RCC process.
  • This may include advice about ‘gap’ training or education that may be necessary to meet the full requirements of the qualification.

Assessment process

When you commence a unit of study, you will be provided with learning and assessment material. Each group of assessments are designed to assess either a standalone Unit of Competency or a cluster of Units of Competency (holistic assessment). The assessment materials will include:

  • Unit(s) of Competency Standard (where applicable).
  • Assessment information on how the unit(s) will be assessed and when the assessment is due.
  • Assessment tasks for the Unit(s) of Competency.
  • Assessment Record of results.

Prior to undertaking the assessment, your assessor will give you advice how to present your work and how to submit your assessment to Sydney Learning.

Sydney Learning is committed to Access and Equity principles in education. Reasonable adjustment is available for students with special needs. If you have any concerns or obstacles to completing an assessment, discuss with your assessor and/or Sydney Learning representative for appropriate support.

Attendance and Participation

Participants are required to attend all classes and read the prescribed text and supporting materials provided by the tutor. Attendance is defined as being present for the specified class component of the unit of study.

All students are responsible for their attendance. Please note that attendance of each participant is recorded. If a participant does not attend, s/he will be marked absent.

Satisfactory academic progress and successful completion of a Unit of Study is based on participants' attendance at all class components. Participants should be aware that absences from face-to-face or other forms of class attendance will impact on their ability to complete a Unit of Study successfully.

Please note the following:

  1. If a participant has not attended 1/3rd or more of the scheduled classroom time in a unit of study, s/he will be deemed not to have completed that unit. Any assessments submitted and marked in this instance will not be considered as a substitute for class attendance. The participant will be required to complete and pay a fee for the whole unit again at the next available scheduled time including all assessment tasks, which may differ from those already completed.
  2. If a participant has been absent for less than 1/3rd of scheduled classroom time in a unit of study, it remains the sole responsibility of the participant to meet all class requirements and missed work. The tutor will not provide out of class assistance for your absence. Consideration will not be given for claims of poor (or lower than expected) performance in assignments, examinations or other assessment activities as a result of non-attendance during any scheduled classroom time.

Penalties for late assignments

Late penalties apply from the day after the published due date of the assignment.

The penalty applied is two marks (out of 100 or pro rata) per day. The Academic Board Policy mandates that “day” refers only to week days. So, an assignment due on Thursday 4 September and handed in on Tuesday 9 September, will count as 3 days late.

For the purposes of this policy, “two marks” means two full points off the awarded mark, not two percent of the awarded mark. So, an assignment due on Thursday 4 September and handed in on Tuesday 9 September, and awarded a before-penalty mark of 68%, will be awarded a final, penalised mark of 62%.

For assignments marked out of a maximum total other than 100, the penalty will apply pro rata. For example, for assignments marked out of 40, the penalty will be 0.8 marks per day.

Late essays or assignments will not be accepted (except where applications for special consideration are lodged) beyond the designated return date for the relevant written work. In cases where documented misadventure or serious illness prevents students from submitting work before the designated return date an alternative assessment task will be set.

Special Consideration is available in the case of illness or misadventure.

Marked Exam Papers

Exam papers (original or copies) are not returned to students.

Plagiarism Procedure and Appeal Process

Policy

We wish to bring to the attention of all students our policy on academic dishonesty and plagiarism. The Academic Dishonesty and Plagiarism in Coursework Policy outlines our opposition to and intolerance of academic dishonesty, including plagiarism.

Procedure

The lecturer will confirm with Sydney Learning that deliberate plagiarism has occurred and the following will be applied:

  • The lecturer informs the student that they have plagiarised by stating the seriousness of plagiarism and attaching it to the student’s work.
  • The assignment is awarded 0 marks.
  • A student has the right to appeal the penalty imposed. The student can query or appeal the decision by completing a Plagiarism Appeal form.
  • If there is an appeal, an interview is arranged for the student with Sydney Learning.
  • The student will be interviewed by Sydney Learning. The outcome of this interview will determine if the penalty is to remain in place and any further penalties to be imposed. The student may be given a fail grade for the unit in which the plagiarism occurred. If it is deemed that the incident is a serious breach of academic integrity and/or it is a repeated incident, the student may be disallowed from re-enrolling in a course of study for a specified period of time.

At the interview, the relevant academic officer will clearly explain their concerns about the student’s work and will advise the student of the type of misconduct that is alleged. Sydney Learning will request the student to attend a meeting where they will have an opportunity to respond to the allegation, and address any concerns that may have been raised. The request will include:

  • the allegation (the concerns about your work).
  • a copy of (or a link to) the University of Sydney’s Academic Dishonesty and Plagiarism in Coursework Policy.
  • preliminary view of the nominated academic (does it appear you have committed academic dishonesty, negligent or dishonest plagiarism).
  • details of the meeting to talk about the allegation (time, date, location).
  • names of the people who will be at the meeting.
  • that you may bring a support person or student representative to the meeting.

If the student cannot attend the meeting, and wishes to respond to the concerns by return email, they may do so. Please note that if the student does not attend a scheduled meeting, Sydney Learning will make a decision and determine a penalty in their absence.

Details of the incident will be recorded within the student’s file.

Special Consideration

Special consideration is a provision which affords well-prepared students who are adversely affected by serious short-term illness, injury or misadventure, the opportunity to complete assessment tasks.

Sydney Learning Policy of Special Consideration

The Special Consideration policy is part of Sydney Learning’s compliance responsibility. For purposes of the Diploma of Tertiary Preparation as a potential academic pathway to the University of Sydney, it is aligned to the University’s Coursework and Assessment policies.

Principles for Dealing with Special Consideration

  • Special consideration may be available for students who are impacted by serious short-term illness, injury or misadventure.
  • Students who bear a primary carer responsibility toward another person at the time of an assessment may also apply for special consideration on the basis of serious short-term illness, injury or misadventure on the part of the person for whom they care for, if their ability to prepare for or perform the assessment is adversely affected.
  • All claims for special consideration should be genuine and made in good faith. Students seeking to use special consideration as a means of gaining an unfair advantage in an assessment will be rejected, and may be subject to disciplinary action.
  • Special consideration will not be granted if it disadvantages other students.
  • A student who has completed all requirements for the unit of study and has not been impacted by illness that occurred one week or more before an assessment is due or an examination undertaken and who is reasonably capable of attempting an examination should do so. If a student feels their exam performance was adversely affected by illness, injury or misadventure during the exam, they may apply for special consideration.
  • Where special consideration is granted, the outcome will be an extension or replacement assessment which may not resemble the original assessment task.
  • Where special consideration is granted but the student fails to undertake the scheduled replacement exam or submit an assessment within the period of the extension, the original mark will stand.

Special consideration is not available under the following circumstances:

  • Illnesses which occur one week or more before an assessment is due or an exam undertaken and which are (i) acute illnesses of one or two days' duration or (ii) trivial illnesses of up to two weeks' duration.
  • Long-term conditions. In these circumstances, students are encouraged to apply for a Discontinue-Not to Count as Failure (DC) grade.
  • Balancing workloads due to a clash with other University or employment deadlines.
  • Information and communications technology-related problems (including lost work through a computer malfunction; exams missed by a misreading of the exam timetable etc) except where these problems could not have been prevented, avoided or the effects minimised by reasonable diligence by the student.
  • Students who are unable to complete assessment tasks due to cultural, religious, national defence, legal or sporting commitments. In these circumstances, special arrangements may be provided in accordance with the University of Sydney’s policy on special exams arrangements (section 69 of the Coursework Policy 2014) and students should make a written request directly to the Dean.

Application Procedures

Non-Exam Based Assessment

Extensions are not available once on or after the due date.

Simple Extensions
  • Simple extensions are extensions of up to 1 calendar day.
  • Students must request simple extensions directly using the Simple Extension Request form. Students should not use the special consideration application form to request a simple extension.
  • Simple extension requests must be made prior to the due date for assessment where possible, and should be accompanied by supporting evidence in the form of a Professional Practitioner Certificate or Statutory Declaration.
  • Simple extensions are not available for exams (including take-home exams).
  • If a simple extension is not granted, a student may proceed to apply for a formal extension via the special consideration process.
  • Regardless of the outcome of a simple extension request, students should attempt to submit their assessment as soon as possible.
Formal Extensions
  • Formal extensions are extensions of up to 7 calendar days from the date on which the assessment was due.
  • A special consideration form must be submitted to request a formal extension.
  • In most cases an application for a formal extension should be made only after a request for a simple extension has been made, regardless of whether a simple extension was granted or not.
  • Applications for formal extensions must be made prior to the due date for assessment where possible and should be accompanied by supporting evidence in the form of a Professional Practitioner Certificate or Statutory Declaration.
  • Formal extensions are not available for exams.
  • Extensions of up to 7 calendar days may be granted except where the student may gain an unfair advantage against the rest of the cohort, in which case an alternative assessment may be set.
  • Students who apply for a formal extension should not wait until the outcome of their special consideration application to submit their assessment and should submit as soon as possible.

Exams

  • Students should attempt their exam if they are reasonably capable of doing so providing that they have completed all requirements for the unit of study and have not been impacted by illness that occurred one week or more before an assessment is due or an examination undertaken and who is reasonably capable of attempting an examination should do so. If a student feels their exam performance was adversely affected by illness, injury or misadventure during the exam, they may apply for special consideration.
  • Providing the above is satisfied, if a student subsequently believes that they were unable to make a proper attempt at the exam they may apply for special consideration.
  • Students who are granted special consideration must make themselves available to sit the replacement exam at the date/time scheduled by Sydney Learning.
  • Please note that the replacement exam may not be in the same format as the original exam.

How to Apply

Students must complete a Special Consideration form for each unit of study and assessment for which they are formally seeking special consideration.

Appropriate supporting documentation must be attached to the application.

Where a claim is based on serious illness or injury, a Professional Practitioner Certificate (PPC) must be submitted. Other medical certificates will not be considered. The PPC must be signed by a registered health practitioner or counsellor for conditions within the scope of practice of the practitioner, and the practitioner cannot be a family member. The PPC must include:

  • Date of consultation.
  • An independent evaluation by the practitioner.
  • Length of time student has been affected.
  • Severity of illness.

For all other situations including misadventure or when timely medical advice cannot be sought, a Statutory Declaration form must be submitted with the application for special consideration, along with any other relevant documentation. A statement detailing the reasons for the application if there is insufficient space in the application form to fully describe a student’s circumstances.

Applications must be complete at the time of submission. All information and available evidence must be provided with the original application, including a clear identification of the relevant assessment and all relevant dates (dates of assessment as well as dates of illness/misadventure). The application should detail how the illness/misadventure affected the student’s ability to undertake the assessment. If this is not apparent from the Special Consideration Form and Statutory Declaration/PPC, the student should provide them in a covering letter.

Incomplete applications will not be considered and students will not be given an opportunity to resubmit an application unless a reasonable explanation is provided for why the application was incomplete in the first instance. The Dean is not obliged to consider material which is submitted late, and in most cases will not do so.

Student Appeal – Applying for a review of a grade for the unit of study

Policy

An academic decision is a decision that affects the academic assessment or progress of a person within his or her course. There may be instances when a student wishes to lodge an appeal to review a final grade in the unit of study within five working days of the result being released. Note that it is not possible to appeal the result for an individual assessment task completed during the teaching of the unit. An appeal is only possible once the final grade is released.

The appeal is based on due process not being followed. Due academic process is defined as the fair and consistent application of marking policy. The appeal is not based on amount of effort that the student applied or the student’s assessment of their own work. Reasons for appealing a grade include:

  • An administrative error occurred in the determination of a final grade.
  • Sufficient regard was not paid to an illness or misadventure that had been found to be eligible for special consideration.
  • The assessor’s judgement was not objectively applied. Appeals on this basis will be reviewed by at least two members of the academic staff, one of whom must be the Dean (or suitably qualified representative) and one suitably qualified academic (not the original marker).

Submitting a request for a Review of Grade does not automatically mean that the student will be granted a review or that the student will be awarded an amended result. For example, if the student has a poor record of attendance or performance in their unit, a review of grade will be denied. Further if the grade is amended that outcome is final and no other appeal is permitted.

Procedure

  • Note that it is not possible to appeal the result for an individual assessment task completed during the teaching of the unit. An appeal is only possible once the final grade has been released.
  • Request feedback from lecturer: The student demonstrates by citing dates and providing format of request to seek feedback from the lecturer during the course of the unit to seek clarification of expectations. The lecturer did not respond to the request.
  • State the perceived procedural irregularity: Where there appears a discrepancy between the grade received for a unit of study and that expected, and where this discrepancy can be demonstrated with sufficient documentary evidence, then proceed in submitting a grade appeal.
  • Submit appeal: Submit a Grade Appeal within five (5) working days from the published result date for the particular unit of study. Ensure all necessary supporting evidence is provided. Note that applications not supported by sufficient evidence are invalid and will not be considered eligible for consideration.
  • Late applications will not be considered unless supported by valid reasons for the delay.

Getting help

At Sydney Learning your Trainers and Assessors are your best support. If you are in need of some support please speak to them.

Provide support services to those with special needs

SydneyLearning may use the following adjustments to accommodate students with special needs:

  • The use of adaptive/assistive technology such as monitors with large screen, large print materials or acetate sheets –coloured (dyslexia)
  • Educational support such as additional coaching outside class hours or academic counselling provided by trainer.
  • Alternative assessment methods such as use of verbal assessments, changes to paper colour, font size or style where appropriate
  • Extra time to complete a course or assessment
  • Learning support for basic literacy or numeracy difficulties
  • Make reasonable adjustments to course design. This can include time adjustment, administrative, physical or procedural modifications.

Making the most of the training program

It is very important to make the most of your training opportunity. Please note it is your responsibility to do this. To optimise your own learning and successful completion, undertake to do the following:

  • Attend the workshops and complete all required reading and learning activities.
  • Read your textbook, where one is provided.
  • Prepare well in advance of each workshop.
  • Be a willing participant.
  • Work with fellow clients.
  • Respect other people’s opinions.
  • Ensure you have a clear understanding of the assessment requirements.
  • Take responsibility for the quality of evidence that you submit to the Assessor.
  • Keep track of your progress.
  • Complete and submit all assessment tasks using clear and concise language.
  • Be willing to contact your trainer if you do not understand the training activity or assessment task.

Qualification Issuance

When you successfully complete your training program with Sydney Learning, you will receive relevant documentation to confirm your qualification or units of study. Either:

  • If you are deemed competent for all Units of Competency in the qualification, you will be issued with a Certificate. The Certificate confirms your qualification and also lists the Units of Competency on the reverse side.
  • If you successfully complete only part of the qualification, you will be issued with a Statement of Attainment. The Statement of Attainment specifies whether you have been deemed Competent, or Not Yet Competent in each unit, or if you have withdrawn from study in any unit.

For the Diploma of Tertiary preparation only, you will also receive:

  • a covering letter which outlines your marks and grades.

If you intend applying for entry to a university or other educational institution using the Diploma of Tertiary Preparation, you should provide all documents in support for your application.

Please also see information on applying for university admission.

Training Pathways

There are many training opportunities available to you and if you would like to find out about these please speak to your Trainer/ Assessor or Sydney Learning representative.

Rules and regulations while completing a program

Sydney Learning is committed to providing a learning environment that encourages clients of all abilities to participate and to successfully complete their training program. Sydney Learning ensures that all training programs are delivered in accordance with the following rules and regulations set out by the relevant regulatory body:

  • Standards for NVR Registered Training Organisations 2012
  • The Copyright Act 1978
  • Child Protection (Working with Children) Act 2012 No 51
  • Work Health and Safety Act 2011
  • Privacy Act
  • Apprenticeship and Traineeship Act 2001
  • Workplace harassment, victimisation and bullying Act 2002
  • Federal legislation that prevent and manage workplace harassment, victimisation and bullying.
  • Anti – Discrimination Act 1992
  • Trade Practices Act 1974 (Part 5 – Consumer Protection)
  • Disability Standards for Education 2005
  • Building Fire & Safety Regulations 2008
  • The NSW Anti-Discrimination Act 1997
  • Racial Discrimination Act 1975
  • Sex Discrimination Act 1984
  • Disability Discrimination Act 1992
  • Human Rights and Equal Opportunity Commission Act 1986

If you require any special assistance please inform our staff at the interview or on enrolment. Sydney Learning respects the client’s right to privacy and confidentiality.

Fees and charges

SydneyLearning Pty Limited aims to keep fees and charges to a minimum and may consider payment plans for clients. Your eligibility for government funding and fees will be determined during the application process. Below is the table listing fees and charges when you undertake training with us:

Course Fee

Refers to the value of the course/qualification that student is undertaking.

Re-assessment Fee

This fee occurs when an assessor remarks assessments where a student is deemed not yet competent on completion of training and assessment. Written assessment re-submit: $100. Practical assessment is subject to the individual assessment requirements.

Qualification and/or academic transcript re-issuance

Fee occurs when a student requests their certificate and/or statement of attainment and/or academic transcript to be re-issued. Re-print of certificate, transcript and statement of attainment: $20 per document

Credit transfer

No Charge.

RPL

Fee on application. Fee will be the same rate as a fee for service course (tuition fee) proportionate to the unit/s.

Access to student information

Your personal information, academic and attendance records are safeguarded to ensure no misuse, loss, unauthorised access, modification or disclosure. Your personal information shall not be disclosed to a third party without your written consent. However, your personal information may be released to the government authority/agency (e.g. ASQA, State Training Services, Australian Apprenticeship Centre, or Centrelink) if requested.

All students including current students and alumni are entitled to access their own records such as personal details, training and assessment history.

Access to your own academic progression and/or attendance record should be requested in writing. Following the receipt of your request, the record shall be provided within 30 days.

Refund Policy

Refer to our standard terms.

Withdrawal

An application to withdraw from a qualification may be submitted up to 4 weeks from commencement. Submit your request using the Enrolment Amendment form. Applications for withdrawal are subject to the terms accepted as part of your enrolment.

Transfer

An application to transfer to another student group in the same course of study should be requested using the Enrolment Amendment form. Please provide all relevant information detailing the changes you are requesting.

Dismissal

Sydney Learning reserves the right, in the exercise of its sole judgement, to either place on probation (one chance only, based on prior attendance and grades) or dismiss a student on any of the following grounds: non-conformity with policies and regulations, or failure to make satisfactory progress, or poor attendance.

Student Feedback

Sydney Learning regularly seeks feedback from students regarding our training and assessment services. We use your feedback to identify areas in which students are having problems so we can consider how to improve them.

Issues identified by students through this process are not normally viewed as complaints, but rather as constructive feedback on how SydneyLearning is performing its responsibilities.

However, in some cases you may feel you have experienced unreasonable treatment, disadvantage or distress – in an academic or non-academic matter – and want to make a complaint about it.

In this case, it is important that you direct your complaint to Sydney Learning personnel so that it can be addressed quickly and by the most qualified staff member.

Complaints

Policy

If choose to make a complaint, you can be assured that SydneyLearning will:

  • Receive your complaint with seriousness, professionalism and in confidence – this means that information regarding your complaint will not be disclosed to anyone who does not have a legitimate need to know about it.
  • Handle your complaint according to principles of procedural fairness, timelines and accountability.
  • Not regard or treat you less favourably because you have chosen to make a complaint.
  • Recognise your right to be assisted and, if needed, be represented by a person of your choosing in the resolution of a complaint.

Procedure

Non-academic complaints

Non-academic complaints cover all complaints that do not come under the category of an appeal against an academic decision. They include but are not limited to:

  • Complaints about non-academic decisions made or taken by Sydney Learning.
  • Complaints relating to the behaviour or actions of SydneyLearning staff member.
  • Complaints relating to the behaviour or actions of another student.

Sydney Learning will treat all students making a complaint with seriousness and commitment to work with the student to resolve the problem. In return it is expected that in making a complaint, a student will:

  • Not make a complaint that is frivolous or malicious
  • Participate in the complaint resolution process in good faith
  • In the first instance, try to resolve the issues, problem or grievances directly with the person/s concerned and, if this is not possible or too uncomfortable, address such complaints to the lowest possible level of management. However Sydney Learning recognises that some complaints are most appropriately dealt with at a more senior level – for example, complaints of unlawful harassment or discrimination, or corruption, maladministration, serious waste of public money or child abuse.

Academic complaints

You can make a complaint about an assessment decision made by your assessor to the Compliance Officer and/or Client Services Manager. Please refer to our Customer Care Policy.

Privacy Policy and Procedure

Refer to our Privacy Policy.